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Not Able to Subscribe to Protection Plan

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New Neighbor

Not Able to Subscribe to Protection Plan

Everytime I go to the Ring website location to subscribe to a Protection Plan, it takes to a page with a message that states "Once you set up a plan or trial, you'll see it here" and "Get Set Up with the Ring App." I've looked everywhere in my Ring App but can't find where I need to go to subscribe to the Protection Plan. Please post sign-up directions.

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Neighbor II

Re: Not Able to Subscribe to Protection Plan

Not too hard to find on app and website. See screenshots.

View solution in original post

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Neighbor II

Re: Not Able to Subscribe to Protection Plan

26 REPLIES 26
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Community Manager

Re: Not Able to Subscribe to Protection Plan

Have you tried signing up on Ring.com? Check out this link and let us know if you're able to sign up there. May we also ask where are you located? We'll get this information over to the team for review. Thanks! 

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New Neighbor

Re: Not Able to Subscribe to Protection Plan

Unable to buy basic plan as well. Signed in via Ring.com, shows my location and states "no plan needed" 2nd window says "no device"

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Community Manager

Re: Not Able to Subscribe to Protection Plan

Hi @cluffman ! You need to set up your doorbell/device first to get a plan. Follow these steps in setting up your doorbell: https://support.ring.com/hc/en-us/articles/115001773266-Setting-Up-Your-Ring-Video-Doorbell-in-the-R... Smiley Happy 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor

Re: Not Able to Subscribe to Protection Plan

Doorbell is already set up and shows at my address, are you saying I have to set it up again? If so do I delete the current one showing?

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New Neighbor

Re: Not Able to Subscribe to Protection Plan

I just deleted the initial install, reinstalled and I'm getting the same message. Showing doorbell at my address, I request to sign up to the Basic Plan and it says nothing installed at my location? 

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New Neighbor

Re: Not Able to Subscribe to Protection Plan

My RING doorbell was installed over a year ago. I tried signing up for a plan then and, over the course of several months, it never took! I never got billed, I never received email (except to purchase my RING products!).

My "dashboard" and/or menu on my app does not have an option that will allow me to subscribe! And please don't tell me that I'll have to reinstall the same doorbell again (was told to do it three different times!)

With the size of the advertising budget being what it is, maybe a couple of $$ could be set aside inthe budget to allow us to subscribe to a plan on the website.

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Neighbor II

Re: Not Able to Subscribe to Protection Plan

Not too hard to find on app and website. See screenshots.

View solution in original post

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Neighbor II

Re: Not Able to Subscribe to Protection Plan

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New Neighbor

Re: Not Able to Subscribe to Protection Plan

I saw  your replies initially. I tried both the app and the website with identical results! Then, over the course of more than a week, I tried working with tech support. THEY were unable to determine the program. I attempted each and every suggestion, directions, etc., he or she made.  Until I was told to change my password. When I did, the system would not recognize EITHER my old or new password.  And that was the "straw the broke the back of this camel!

I politely informed the agent that I no longer had any interest in working with Ring, its products or personnel.

I've been working with A/V and electronics since we still used 2-inch wide videotape and with computers, including building, repairing, seling and consulting since 1984.  Yet, I was repeatedly told I wasn't following directions or I would have seen what they wanted to see.

I sent a separate email to the Support team advising them to keep the $10 that I to pay for the first month, before I could move ahead to attempt to perform the setup with tech support. I asked them to confirm the removal of my credit card from their data.

I have not received a confirmation, but I did receive an email telling me my request was forwards to the "Account Logistics Team, on December 13th.

I do thank you for attempting to assist me the the Ring owner with out problems, but some of us do know what we're doing with computers and apps, but sometimes, even they don't work as expected.