Hi neighbors. For these concerns, it would be best to contact our support team for guidance. Our priority is to make sure you are safe and do not have a lapse in coverage on your Ring Protect Plan. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 