Hey @IG13. As we are a neighbor to neighbor support forum, we are unable to assist with reimbursements of plans or subscribing you to a new plan. I recommend giving our support team a call to have them sort this out for you as well as clear up any previous confusion. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.