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Is anyone else having an issue with Ring Support?

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Neighbor II

Re: Is anyone else having an issue with Ring Support?

There is no way for them to hack you without your email address and password. Yes, if you have and email address that was breached somewhere else and a password that was also breached somewhere else. Then they could get into your account and disable it. The odds of porch pirates going through this for an unknown item is very slim.
But if your concerned about this I'd change my password to one you've never used before and turn on the 2FA feature. I hope this helps.
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New Neighbor

Re: Is anyone else having an issue with Ring Support?

They arnt hacking into the ring device, my WiFi, or my account.  What it turns out that they are doing is using a small device that transmitts a signal that disrupts your WiFi.  The Ring doorbell is connectd to your WiFi.  If your WiFi is disabled then the Ring system goes down and stays down as long as the porch thief is there with the device.  According to the police some of them are using baby monitors that have been modified to send out a garbage signal on the 2.4 Ghz frequency that scrambels your WiFi signal.  Then when they leave, your WiFi connection is restored, and there is no evidence that they were there.  They have found a way to take down the Ring system with a 20 dollar device.

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New Neighbor

Re: Is anyone else having an issue with Ring Support?

Nothing from my neighbors, and if the delivery driver came back to get the package I would have a video of it.  The seller and the carrier said that the package was delivered, and I have the video showing the delivery

 

From talking further to technical support it looks like the video wasn’t erased, but rather the porch thieves had a simple transmitter that scrambled my WiFi signal.  They said that a small transmitter can interfere with the WiFi signal and disable anything on the WiFi network which prevented the doorbell video from being uploaded properly to the cloud.  Since the video is not saved locally, there is no recovering it.  Apparently thieves can get a device like this for 20 to 30 dollars and they just carry it with them as they go from porch to porch.  When they get far enough away, your system goes back to normal, with just blank video while they were there.

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Neighbor II

Re: Is anyone else having an issue with Ring Support?

Makes me glad I have a DVR cam system as well. It's not wireless. It's crazy you have to protect a package these days. It's should be a felony. That may change some minds...
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New Neighbor

Re: Is anyone else having an issue with Ring Support?

I meant to post this earlier but my issue has been resolved.  It would be nice to have a ring that can be wired to my home network.  I don't trust WiFi just for these reasons.

 

Concerning signal interruption by want-a-be criminals, I have been trying to get Amazon to change their shipping options.  It astounds me they don't offer the option to NOT use the USPS.  I would rather pay more for UPS to deliver.  Why?  Because I have setup my UPS account to have all of my packages delivered to my local UPS Store.    Unfortunately, the USPS won't do that.  They will walk the package up to my door and place it on the steps.  Now my package is exposed for the whole day until my wife or I get home.

 

Buddy

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Neighbor II

Re: Is anyone else having an issue with Ring Support?

I've been able to get my packages sent to my Post office with my app and website for the USPS called Informed Delivery.
Maybe you'll be able to use it as well.
Here's a link on it. https://faq.usps.com/s/article/Informed-Delivery-The-Basics
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New Neighbor

Re: Is anyone else having an issue with Ring Support?

Just letting you guys know Amazon (and probably others) has a feature to deliver packages to a number of safe locations in my small town in Oregon.  I knew I would be home (Sunday) so a USPS driver delivered to my home yesterday.  And thanks to someone (Eagle I think) for letting us know of the USPS delivery to their local office using Informed Delivery.  I have Informed Delivery, but did not know we could do that.

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New Neighbor

Re: Is anyone else having an issue with Ring Support?

Thanks for keeping us in the loop.  I have let my freinds whom have Rings (and other wifi video doorbells) know about this, and told them to pass it on.

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New Neighbor

Re: Is anyone else having an issue with Ring Support?

Absolutely.  Frustrated -irritated -disgusted.   I got my ring door bell and at this time cannot get 2 step security authenicated.  I was told that my Wifi signal was weak and that I need a better performance router.  So I agreed and they sent me a Eero for 100 day trial then $199 afterwards.  I was told all I need to do was plug it in.  Hours later, I'm reconnect all my equipment, computer, printer, tablets, echo show and at this time I've called Ring support multiple times and everyone is telling me something different.   My doorbell is not working because I have a different Wifi.  The person who installed it 'hard wired it for me" - So I cannot take the back of it.  Every time I call them the send me a stupid email wanting to verify who I am.  I've called 2 times asking for the manager to call me so I can share my concerns with them.  Never heard from them.   The SUCK!   I've never had so many issue like I have with RING.  Thinking that this was exactly the directing that I needed to go.  Would I recommend this to someone ... DOUBTFUL.   Customer service is terrible.  You need scripts that are consistent to assist customer.

New Neighbor

Re: Is anyone else having an issue with Ring Support?

Well, I too have had issues with your support.  I've asked for a manager to call me.   Today, I've not heard from anyone.  At this point..your customer service is pathetic.    Don't know if you would want to call and hear my complaints.  This has been the worse experience that I've had dealing with something that was suppose to be simple.  Hardly.

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