Incomplete order

I purchased a power adapter for my stick up cam and motion detector using my PayPal for payment. I already get charged for the payment on my PayPal but I didn’t see my order get process on ring website.

@kuyacaloy wrote:
I purchased a power adapter for my stick up cam and motion detector using my PayPal for payment. I already get charged for the payment on my PayPal but I didn’t see my order get process on ring website.

Hello @kuyacaloy ,

Unfortunately, here in this “peer-to-peer” Community Forum, owners of Ring Products can share information and possible helpful tips. But for your Stick Up cam order, you’ll need to telephone Ring Support at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile:

2 Likes

Is chat working at Ring on 11/29 @ 3:30PM MT? I tried multiple times (2 different browsers) and chat is not appearing to work at all.

Hi @AndrewS. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times for our support team. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.