We’re here to help, neighbors! For video and motion concerns, the best first thing to check will be your wifi signal strength, found in the device health section of your Ring app. Check out our Community post about RSSI for tips on optimizing signal. This will help with video and notification delivery.
With motion being too sensitive, this is a great start as it means motion is working and only the settings will need to be adjusted. Your Ring app will have various settings such as sensitivity, zones, and frequency which can help to fine tune detection. As every environment varies, some trial and error may be needed. Keep in mind there is also motion scheduling, and snooze features, which will allow you to prevent notifications during this time. Let us know how this goes!
@Joshow For subscription concerns, our support team will definitely be of most assistance. Something I can recommend is to ensure the field in which you are entering your address is not actually asking for billing information. Try also, using another browser and visiting your account plan section on our website, to add a plan. Check out also, our accepted forms of payment, just to be sure you are using one. If your home address is newly built, not added to location databases, or if this concern persists, our support team will be the next best step.
Ring’sResponse to Covid19 includes alterations to our support channels to best suit all neighbors. We apologize for any inconvenience during this time, and will certainly pass this feedback along to our teams here.