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Errors in Ring App Control Center

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New Neighbor II

Errors in Ring App Control Center

"Two-Factor Authentication" returns the error:
"Webpage not available
The webpage at ring://app/settings/2fa could not be loaded because:
net::ERR_UNKNOWN_URL_SCHEME"

 

^See attached screenshot^

 

"Shared Users > Select a Location" returns the error:
"Webpage not available
The webpage at ring://app/location/string of alpha-numeric-chars/settings/shared_users could not be loaded because:
net::ERR_UNKNOWN_URL_SCHEME"

 

"Video Requests > View Active Agency Map" loads a map that appears to be using Spanish - and will not zoom in enough to see my city.

 

"Authorized Client Devices" loads 9 pages of results all but one of which are the browser signature of my desktop. There is no user control to select/delete individual entries.

 

If I select the red text "Remove All" - will it log out the device I'm using to access the app?

 

Will that device be able to log back in if it's removed from the list of authorized client devices?

10 REPLIES 10
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Neighbor II

Re: Control Center [NEW] in Ring App not working

All of mine work fine. Links are good.
The only one that isn't working for me is linked accounts. It's not showing any and there are a few.
I removed all devices to make sure I'd get a clean start.
I had to login to each phone or computer I use with my 2FA code. It's working well so far.
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New Neighbor

Re: Control Center [NEW] in Ring App not working

I have the same problem won't let me remove an individual device il have to try remove all in red and go the long way and sign in and leave out a suspicious browser log in
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Neighbor II

Re: Control Center [NEW] in Ring App not working

Yes, I had to just remove them all. It's just better especially if you just turned on the 2FA feature.
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New Neighbor II

Re: Control Center [NEW] in Ring App not working


@Eagle328 wrote:
All of mine work fine. Links are good.

FWIW - I observed these error messages on two different ANDROID devices.

 

Please note:

ring://app/whatever

IS an invalid URL scheme ...

If it were valid, it would show here as a clickable link.

 

It should be something like

https://app.ring.com/whatever ...

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New Neighbor

Re: Control Center [NEW] in Ring App not working

Same issue being unable to delete individual devices. Have old phones/laptops etc showing. Would prefer not to delete all and start over.
Has there been any word on this being fixed?
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New Neighbor II

Re: Control Center [NEW] in Ring App not working

@Village49

 

I can find no official word from ring, but seem to recall a reviewer on a tech website mentioned that ring had indicated they might introduce that in the future.

 

I'm confidant that ring would welcome your suggestion / request for this feature.

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New Neighbor II

Re: Control Center [NEW] in Ring App not working

Any word from ring about any timetable to correct the links?

Highlighted
New Neighbor II

Re: Control Center errors in Ring App

Updated to most recent version of ring app 

 

Two-Factor Authentication still returns the error:
"Webpage not available
The webpage at ring://app/settings/2fa could not be loaded because:
net::ERR_UNKNOWN_URL_SCHEME"

 

^See attached screenshot^

 

Shared Users > Select a Location  still returns the error:
"Webpage not available
The webpage at ring://app/location/string of alpha-numeric-chars/settings/shared_users could not be loaded because:
net::ERR_UNKNOWN_URL_SCHEME"

 

I observed these error messages on three different ANDROID devices.

 

Please note:

ring://app/whatever

IS AN INVALID URL SCHEME ...

 

It should be something like

https://app.ring.com/whatever ...

 

I wouldn't think that those URLs are hard coded into the app - that would defeat the central premise of web/app design.

 

The errors I'm observing must be another instance of an AWS server that has not received all the updates that should propogate across the cloud infrastructure that provides the appropriate content in response to user inputs.

 

The same problem prevented me from reaching two very important links on the website with a browser -  everyone here and at ring support insisted the problem was with my browser[s] or my router[s] or my computer[s] or me. It took three weeks to solve that problem - the urls on the website  changed - which I have no control over. [And a moderator here still maintained that the problem must have been due to user error]

 

Though ring will probably never publicly acknowlege that the problem was and is on the AWS/Cloudflare end ...

 

I guess I'll just have to wait for somebody in network operations at ring to get this sorted ... <sigh>

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Community Manager

Re: Control Center errors in Ring App

Hi neighbor. Can you please confirm the phone you are using?

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