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Emergency contact vs owner?

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New Neighbor

Emergency contact vs owner?

Hello. Should my number (owner) be the first emergency contact listed? In some documentation it reads that ring will contact you, then continue to contact emergency contacts in order of list. So I’m a little confused. I’d like to have myself, then 3 others...but I’m not sure this is possible.
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Community Manager

Re: Emergency contact vs owner?

Hey @Djdebmusic. For the Ring Alarm, the first contact needs to be the first person you would like to be called. Most owners would like them to be the first person contacted, so you will need to make sure you put yourself as the first contact. Our Central Monitoring Station will consider the owner of the account as the first contact, so it's always best to make sure the owner's name and number is under there. Only in situations, like someone being home more often, should they be the first person listed other than the owner. 

 

Thank you for your feedback on this! I will pass this on to the appropriate team to make it more clear for future for other neighbors. Smiley Happy 



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Community Manager

Re: Emergency contact vs owner?

Hey @Djdebmusic. For the Ring Alarm, the first contact needs to be the first person you would like to be called. Most owners would like them to be the first person contacted, so you will need to make sure you put yourself as the first contact. Our Central Monitoring Station will consider the owner of the account as the first contact, so it's always best to make sure the owner's name and number is under there. Only in situations, like someone being home more often, should they be the first person listed other than the owner. 

 

Thank you for your feedback on this! I will pass this on to the appropriate team to make it more clear for future for other neighbors. Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

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New Neighbor

Re: Emergency contact vs owner?

Thank you