cancel
Showing results for 
Search instead for 
Did you mean: 

Downgrading to Ring Basic

SOLVED
Highlighted
New Neighbor

Downgrading to Ring Basic

I added a new camera to my Ring account, and the only option it gave me was the protect plus plan. I can't find an option to downgrade to basic, and it's telling me that it will delete all my saved recordings if I cancel the subscription. Anyone know how to make this work?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Moderator

Re: Downgrading to Ring Basic

Good question, @daveca!  If you want to downgrade your Ring Protect Plus plan to a Ring Protect Basic plan, you must cancel the Ring Protect Plus Plan and subscribe to the Basic plan. Be sure to download any recordings that you want before you cancel your plan. Check out our help center article for instructions and more information on switching plans. Keep in mind, if you plan on adding any more Ring devices in the future, the Protect Plus plan features great benefits. I hope this helps! Smiley Happy 

 

 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

3 REPLIES 3
Highlighted
Community Moderator

Re: Downgrading to Ring Basic

Good question, @daveca!  If you want to downgrade your Ring Protect Plus plan to a Ring Protect Basic plan, you must cancel the Ring Protect Plus Plan and subscribe to the Basic plan. Be sure to download any recordings that you want before you cancel your plan. Check out our help center article for instructions and more information on switching plans. Keep in mind, if you plan on adding any more Ring devices in the future, the Protect Plus plan features great benefits. I hope this helps! Smiley Happy 

 

 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

Highlighted
New Neighbor

Re: Downgrading to Ring Basic

Thanks @Marley_Ring. It would be really nice to be able to do this without losing all my saved recordings or having to manually download them.

Highlighted
Community Moderator

Re: Downgrading to Ring Basic

You got it, @daveca! This is great feedback as well. We are always looking for ways to improve the neighbor experience. Consider it shared with our teams here. Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.