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Divorce and someone tried logging into my account

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New Neighbor

Divorce and someone tried logging into my account

So I am going thru a nasty divorce, my ex has been doing some shady things and found out I have Ring cameras. There was a login attempt at 10:23 02/20/2020 and I am wondering if I can somehow find the IP address out. I know Amazon and Google send it to me in an email, but I just got an alert from Ring. 

 

Thanks in advance

M-

2 REPLIES 2
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Community Manager

Re: Divorce and someone tried logging into my account

Hi @ntroubl. The information provided in the email is all the information on the log in attempt that will be available at this time. I recommend making sure you have your password changed as soon as possible and enabling 2FA so that it is only on for your phone number. Hope this helps! 



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New Neighbor III

Re: Divorce and someone tried logging into my account


@ntroubl wrote:

There was a login attempt at 10:23 02/20/2020 and I am wondering if I can somehow find the IP address out. I know Amazon and Google send it to me in an email, but I just got an alert from Ring.


It is almost standard practice in the industry to include the IP address of the machine attempting to login, in two factor authentication systems, by many software companies.

It is about time Ring did the same.