Did Ring just rob me?

I contacted Ring and was told that,

“It would be wise to cancel the current subscription first before adding the new one (12-month subscription that come with your new ring doorbell)”

That was nice of the Ring CSR but why wasn’t Ring be smarter to cancel my subscription when I added the new 12 month subscription to it??? Why did Ring require me to do extra steps to save my money? Or was it because Ring wanted to silently rob me more money? If I did not spot this charge in my credit card statement, it would continue to charge me forever and forever…Unbelievable to find out.

Ring customers, be careful!