Why is my battery draining so quickly?
If you have a Ring battery-powered device (e.g. Video Doorbell 2 or Spotlight Cam Battery) and it seems the battery is draining faster than normal, there are a few reasons that this may be happening.
Have any questions? Leave them in the comments below.
My Doorbell 2 battery level does not appear accurately in the Ring app. The app shows continually 100%. Every week or so I receive an email from Ring telling me the battery is low, so I swap it out but it would be more convenient if the app itself could tell me rather than just say 100% even when the doorbell goes offline because the battery is dead...
Odd behavior, @palmatj . Sorry to hear you are experiencing this. Try charging your battery once more to 100%. If you still see this happening, please give our support team a call at 800-656-1918 to take a further look into this. Thank you!
I still see the issue. After recharging to 100%, I recieved an email from ring that my battery needs to be recharged but the app still says it is 100%. I will call the support number you listed
If someone ever gets a response from Ring as to why the battery drains when the unit is hardwired, please let me know as well. This seems to be a design flaw, and easily fixed with a software update.
Yes-- I am having the same problem with the Ring Video Doorbell 2 battery drain even when connected to existing 12 VAC doorbell wiring. I noticed that there is a recommended replacement 16 VAC, 30 VA transformer that claims to solve this problem with the Ring Video Doorbell Pro-- but some comments on-line say may not work for the Ring Video Doorbell 2. Has anyone solved this problem?