I have a new device as my previous one stopped working. How do I connect it to my previously set up protect plan? The only option I have is to subscribe to a new one which I am not willing to do as the previous one is still active.
Hey @Lozzimoos! If you recently received a replacement device, the Protect Plus subscription should cover the newly added device automatically. If you have the Ring Protect Basic Plan, you'll need to get a new plan for the new device.
For a Basic plan subscription, this plan is per device and the subscription and videos that are stored won't automatically transfer over to the new device. First, go into your account and save or download any videos that you may want from your old device. After that, go into your Ring account at ring.com and cancel your plan so you can get a refund. Check out our help center article for more information on changing plans or adding devices to plans. I hope this helps!
Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.