Authentication App

PLEASE PLEASE fix this. Two part authentication EVERY TIME I log into my Ring account seems extreme. I understand why this is necessary when I first sign in from a new device or browser but every single time is just annoying!

Everytime I log in from my Safari browser on my iPad, I’m forced to enter a verification code and then I receive an email stating “Your Ring account was signed into on a new device or browser.” The same device and browser that I have used dozens of times before!

1 Like

I have a 2FA from Google. If we must use 2FA, how about a real one instead of emails or texts. Mine stays in my desktop and press the button once a month for G-Apps. I’d welcome that for your portal. Just once a month with a real hardware key. Let’s speed this sign-in process up.

Yes, please stop making me use these codes to log into the web site, and then again to get into the forum. I’m getting a long list of emails with codes just from today because the web site logs me out automatically and then makes me put a new code in every time I log in.

Yes, please stop making me use these codes to log into the web site, and then again to get into the forum. I’m getting a long list of emails with codes just from today because the web site logs me out automatically and then makes me put a new code in every time I log in.

Yes, please stop making me use these codes to log into the web site, and then again to get into the forum. I’m getting a long list of emails with codes just from today because the web site logs me out automatically and then makes me put a new code in every time I log in.

When I login to Ring on my computer, it always requires me to enter a 2FA code from email - it doesn’t remember my computer. To make it worse, if I first log into Ring.com, and then from the Ring website click the link for community.ring.com, I have to enter a new 2FA code.

Requests:

  • Remember my computer. Most websites that require a login do this.

  • Don’t log me out automatically. Or at least give the option not to. We are the only ones with access to this computer. My phone doesn’t log me out, and there is a much higher chance that a stranger will get access to that.

  • Don’t require 2FA for these community boards. Fix your software so that access to the board doesn’t allow access to the Ring account without 2FA.

  • Give an option to send 2FA through a text, not email.

4 Likes

The current two factor login method is horrific. Literally you must have an email sent every single time you want to view anything related to your account. Perhaps an authenticated device and PW combo should be looked into, giving the end user the option to “save device” which would write a unique cookie based on the machine name, and provide 30-45 days of access on that specific machine with just allowing the password to be entered…I mean that is how banks and finanical companies do this. I know Ring had some issues with unauthorized viewing of cams and recorded footage…this could easily be remedied by NOT adding the save device option to the employee system, and still povide the convience to your customers so they would not have to authenticate multiple times a day if they wish to review their footage.

12 Likes

@MHouse44721 wrote:

" . . . Perhaps an authenticated device and PW combo should be looked into, giving the end user the option to “save device” which would write a unique cookie based on the machine name, and provide 30-45 days of access on that specific machine with just allowing the password to be entered…I mean that is how banks and finanical companies do this. "

That sounds like an EXCELLENT idea!

YES YES YES!

I think Ring just hurridly implemented 2FA to get past the bad press a few months ago, but you need to revisit it and do it right.

Why don’t you use text msg instead of email? Like iPhone literally almost doing everything for you at that point.

@Marsha11

It is not a question of whether or not @MHouse44721 receives his Two-Factor-Authentication by email or text. He is referring to the fact that on member-login into Ring websites, users are constantly having to keep re-logging-in and repeating the TFA over and over again if idle-time is exceeded. It is extremely excessive, more than even what banks require. I really like the 30-45 day idea.

Ring had to quickly respond to the two cases. I agree with @jkyoung RIng hurried implementation. It definitely needs adjustment, so we don’t have to perform an exorbitant amounts of TFA procedures.

I’m so glad they do not log you off your smart-phone app or the PC-app (unless you log out intentionally).

@jkyoung , @MHouse44721 ,

Yes, the Two-Factor-Authentication on Ring websites is kind of driving me crazy too.

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idc-p/49717#M1702

Please, please consider adding support for Google Authenticator (or Microsoft, or Authy, or any compatible authenticator app). Getting codes via SMS is such a pain, and isn’t as secure. This is better than nothing, but allowing an Authenticator app to replace it would be way better. Thanks!

I agree 100% I am very new here, haven’t even installed the doorbell yet (waiting for the battery to charge - considering it says it arrives 50% charged, it seems to take forever. 5 hours and counting!) so I thought I’d familiarise myself with the website while waiting. So far, I had to log in 6 times! Seems every time I follow a link to another page, it asks me to log in again.

In fact I came here to complain about this, and found that I am not the first :confounded:

I’m new to ring but directly noticed the mandatory of 2FA.

But that solution is annoying to me as I can only get the codes by email or text message.

@Developers: Please take a look at Google Authenticator as it is state of the art. Me and I think lot of people using it every day for several years.

https://github.com/google/google-authenticator

31 Likes

I agree too. We need to be able to remember a specific device and leave it logged in. The 2FA is way too annoying. I have logged in serveral times today (in the last hour) already.

@KaJaKo and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@dbm80401 ,
@Spiffy
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@Bobbie , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@CappyNear , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498