Additional Owner to one Location

Agree this really should be standard. Not sure if there is any security vulnerability?

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Or there could be a option in the user profile to allow changes in settings… or really the answer may be customisable roles so an owner can set up multiple role configurations.

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Yes this is extremely frustrating as me and my husband share this

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I would like the same role as my husband

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How is this not a thing?

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One location should be able to have two owners so each can have full rights on the app- married couple…kinda frustrating only one if can control settings/users.

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I’m not going to send a new request, since I agree with this request. Me and my spouse should have full rights and complete access on all settings of my devices. Not only that, but please note that we have different notifications, so logging under one account is not an option.

Keep the Neighbour option, since that is perfect for others i want to add with limited rights.

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@mattyod wrote:
How is this not a thing?

It’s baffling, isn’t it?

Whilst @Zatt001 makes some valid points, an ideal solution by Ring would be to allow permissions to be set on Shared User accounts; i.e. allow them to connect their Amazon/Alexa account and delete videos.

Do Ring engineers not live with their partners / spouses? Do they have trust issues? I really don’t see why dual owners or selectable permissions isn’t an option for these devices.

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Interesting points by Zatt001 but I dont agree that an alarm system is in the same area as a router… a router you might update or change the configuration occasionally and you can always ask the owner to do it but the alarm needs to be activly managed by the people who live in the house, turning in on and off, enabling different elements, receiving alerts. In my case its not “my” alarm system, just like its not “my” house… i jointly own the house with my wife. My family live in the house and I want them to be able to ensure its secure.

What’s being asked is that Ring deliver an alarm system with a robust, flexible and granular management system which allows the purchaser to define the roles and authorities they need.

Not everyone will want to give authority to others but, based on feedback on various posts on this topic, many do.

Some comments questioned the possible security concerns … if you need others to manage the system then you have no option but to share your id and password… having to do this is far less secure than having seperate ids with granted authority… you simply make one id (initually the first one) the one which can add or remove other managers just like i can add or remove guests at the moment… if an id is compromised then it can be removed from the system and a new one set up… If multiple people are using the same id the whole system is compromised.

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I also created an account just to search for this. My significant other and I should absolutely have the same rights and privileges in the account. It is absurd that I have to ask him to change things on a system I helped pay for and use just as often for a house that I own. I can’t even set up new devices that I buy for our home?

Is the expectation that people share an account?

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I have been trying to figure out why my spouse has more control options than I do and after reading the other comments it seems like Ring engineers need to really work on allowing dual ownership settings. Most couple want to be able to have the same settings and privileges. Get busy Ring and make this possible.

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I’m ready to return all 9 path lights, 8 cameras, alarm and doorbell because of this lack of permission control. It’s absurd.

Try to see this feature from the users’ point of view. Imagine if only one of the sysadmins at Ring had full perms on your servers. Now imagine that chick gets on an airplane for an overseas trip or goes to sleep at night. Nothing can happen until you can get in touch with her? Nope.

What if the owner customer is hospitalized in some emergency? His/her spouse can’t adjust the settings on path lights until the owner recovers?

Multiple people sharing one owner account as a workaround is clearly happening from the comments posted here. That should be enough of a security risk to prioritize this feature.

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Give the owners the options, if I’m not worried about a minor security risk (lost devices) then I should have the choice to have a co-owner. If joe shmo is worried about it, he doesn’t have to give co-owner permission.

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We also want to have the same settings capabilities for both of our accounts. Please give the primary owner more control over permissions and allow a second owner.

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Definitely need this. Only noticed it this weekend when I helped a family member with their setup.

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Yes please, sharing accounts is not an option with 2fa

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It would be very helpful to have a co-owner option and to allow more than one account to link to the same Amazon account. We have Schlage locks and MyQ smart garage sensors and the shared user profile does not allow my husband to monitor these devices from Ring.

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I cannot believe that there are this many complaints about the lack of this option, dating back to (at least) March of last year and still Ring has not addressed this. Seriously considering switching to a different product/service.

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I also would like this feature, it’s absolutely absurd that my hubby cannot see what I’m seeing from the doorbell cam!! Very disappointing about this thing. Just installed, considering a return since I have a separate alarm system with cams that can also be watching the door. I like the Ring doorbell except this issue is just stupid common sense that should have been remedied a long time ago!! What is wrong with your device Ring? This is pretty darn huge

When will Ring add a Co-Owner to the account. One spouse may be unavailable and the other needs to speak with customer service or access features that are currently only available to primary account holder. THIS MAKES NO SENSE!!!

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