Hey @Stevef90. When you go into the Device Health section of the Ring app, does it say anything about there being poor power or the device being disconnected? If there is an indication of this being a poor concern, please check out our Help Center Article here for more information on how to fix this. In the event this is not the case, please ensure you have the Pro Power Kit installed as well, as this may be causing the device to lose power too. Let me know what you find out! 
In the event that you haven’t been able to even successfully set this up in the Ring app, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.