Ring doorbell 2 - faulty doorbell

UK Topics Doorbells
1

It was fine for 10 months but now it’s giving problems. Rings randomly though no one is there. Most of the days Only alerts only after people have gone passed. Most importantly it doesn’t notify at all during nighttime as I’m very vulnerable. Please ring me with the answers , as I don’t feel safe with this doorbell.

2

@Subra wrote:
It was fine for 10 months but now it’s giving problems. Rings randomly though no one is there. Most of the days Only alerts only after people have gone passed. Most importantly it doesn’t notify at all during nighttime as I’m very vulnerable. Please ring me with the answers , as I don’t feel safe with this doorbell.

Hello @Subra ,

You aren’t alone. Many people are still having issues from the September 30th Ring “outage” and some devices aren’t acting the way they should:

https://community.ring.com/t5/Doorbells/Ring-Doorbell-2-Random-Notifications/m-p/61289#M396

If doing the stuff in the above link doesn’t work for you, then you should try :

  • Briefly removing power from the Device (plug it from the mains, remove the battery)
  • Perform a reset by tapping the reset button.
  • If normal reset still doesn’t help, perform a Factory reset (press and hold the reset button > 20-seconds and complete the setup instructions
  • Regardless of what settings are displayed on your App, try cycling/changing your settings and some of the motion settings that aren’t performing in accordance with the displayed setting, to a different setting, and then changing the setting back to what you had prior to September 30th. This ‘resends’ your stored Ring 'Cloud" settings again to the Ring servers. If this doesn’t work for you, un-install the App, cycle your mobile Off and then back On, and then re-install the App.

And then, if this all doesn’t correct your issue, I would telephone Ring Support for help:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope this information is helpful :slight_smile:

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