Hey there, neighbour. As the Ring Community is a peer to peer forum, it is not a direct line to support. While there are Community team members and neighbors here to make suggestions or share helpful articles, any advanced or account specific troubleshooting or concerns are best resolved with our support team by phone. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.