Thanks for the reply
But if you read what I have said you will see that the problems I am having a mainly because of your call centre in Egypt. They have no knowledge of your products, I could tell your customers more about your products then they can.
They do not even know how to answer the call properly and keep somebody on hold for ages getting the details wrong.
I’d like somebody either from the UK or the USA to call me and sort this problem out. I don’t want to talk to another person in Egypt, who has no product knowledge and no experience of using your items and to quite frankly shouldn’t be in a call centre.