Hey there, @UK_Disabled_User. This is not at all the experience we intend for our neighbours, and I am sorry to hear of these concerns. Our support team is intended to provide solutions and be experts in helping you. As you have been in contact with support in the past, we recommend reaching out for further assistance and confirmation. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
As we always value our neighbours feedback, this will be shared with our teams here to ensure we are operating efficiently.