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Ring Peephole no night vision?!

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New Neighbor

Ring Peephole no night vision?!

I recently bought the peephole and installed it. I have night vision "on" in the video settings. No matter if I have my porch light on or off the night vision NEVER comes on so I'm stuck looking into amostly black abyss which is worthless. Everything is up to date. What do I do? Thank you in advance.
2 REPLIES 2
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New Neighbor

Re: Ring Peephole no night vision?!

Wow, no help from ring employee's, what a joke?! I understand normal people not helping but ring themselves? WTF?!
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Community Manager

Re: Ring Peephole no night vision?!

Hi @Fifth313ment. Thanks for sharing that screenshot. This is a neighbor-to-neighbor support forum and not a direct line to support, but I'd be happy to chime in and offer some helpful suggestions. A good troubleshooting step to try is to reset your Ring by holding down the setup button for at least 20 seconds. After that's done, you'll need to take it through a new setup in the Ring App by following the steps under Set Up a Device. 

 

If the night vision still doesn't trigger when it's dark outside, please give our support team a call at one of the numbers available here. They'll be able to take a look at your device and account and provide more in-depth troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Smiley Happy



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