Hi @D-E. Have you fully charged the battery? If the battery has a charge, you should see some lights on your Door View Cam. Once you’ve ensured the battery is charged, press and hold the setup button for 20 seconds, then release. This will reset your camera. Next, reconnect it to your wifi and allow it to perform a quick update. It should be up and running after that. If you are having trouble with this, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.