Hey neighbors! Since you're both having similar concerns with your Doorbell, it may be best for you to reach out to our support team directly so they can take a closer look at your device and account to help ensure everything is fine-tuned. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team recommends, as it may help others!