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Doorbell 3 plus Video unavailable

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New Neighbor

Doorbell 3 plus Video unavailable

Hi. I just installed my ring doorbell 3 plus about a week ago and the first night or two it worked great. The past few days, however, I have received multiple portions where it says “this footage is unavailable” and they happen to be in the middle of the night most of the time. Additionally, my indoor camera and my doorbell have not been recording as much at night, but I know there has been activity because I see new vehicles and people in the still captures they take. My “device health” says WiFi is good for both cameras, I have a chime set up and the battery still has plenty of life. I know there are signal jammers that can jam the WiFi; could this be what is happening, or is it an issue with the device itself?
3 REPLIES 3
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New Neighbor

Re: Doorbell 3 plus Video unavailable

Hi, sorry I can’t help, but did want to say I’m experiencing the same issue. I’ve only just got my Ring doorbell for security, so if anyone y knows if these are isolated issues or if I need to return the Ring and get a Nest doorbell instead? I really do need reliability for these devices.
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New Neighbor

Re: Doorbell 3 plus Video unavailable

Hey sorry to hear you’re having the same issues. Last night I played around with my indoor camera and I shut off colored night vision and kept my IR light on. This seemed to help it a bit, as I did not get any missing footage, but it still had issues detecting movement. Hopefully they will come up with a solution soon.
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Community Manager

Re: Doorbell 3 plus Video unavailable

Hey neighbors! Since you're both having similar concerns with your Doorbell, it may be best for you to reach out to our support team directly so they can take a closer look at your device and account to help ensure everything is fine-tuned. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team recommends, as it may help others! Smiley Happy



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