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Doorbell 1st generation

New Neighbor

Doorbell 1st generation

Our doorbell no longer picks up all activity that goes. Does anyone have any idea on why this is happening
1 REPLY 1
Community Manager

Re: Doorbell 1st generation

Hi @Andiric. It sounds like motion detection settings could be optimised here. In the Ring app, explore your motion settings and test for any changes that seem to improve this detection. If motion is not detecting at all, please ensure the Doorbell is online and fully charged. Next, try a reset by holding the setup button for 20 seconds.

 

If the above steps do not result in motion detection, Please read our response to COVID-19 here to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. 



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