Hey neighbors! Thank you for helping each other out in this thread as we experience some outages with the Ring app and Ring.com. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
If you’re having issues with your Amazon Alexa devices not responding how they should, but your Ring app and all your devices are behaving how they should, it would be best to reach out to Amazon Alexa for further assistance to check on that device. For Amazon Alexa support, you can look for further assistance and help on the Amazon side here.