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Echo Show(s) not showing Live Video or notifications on screen when button pressed.

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New Neighbor

Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Hi All,

Thanks for letting me be part of the community. I recently bought two Ring door bells and new echo show 5 in Prime day deals.. it was so cheap..! i am in the UK

Anyway haven't fitted doorbells yet but wanted to setup first and see how they work. Both bells are connected and running, from battery, i have enabled alexa skills, set up which echo's announcement on bell press.

However, when i press the button the Echo's ring and announce which bell has been pressed - however echo show's don't show anything on the screen at all - don't even come up with a graphic let alone show a live feed. I believe live view should come up automatically when bell is pressed.

If i press the bell and ask 'Alexa, Answer the Side Door' it does then login and show me a live view or if on a normal alexa 'talk to the side door.. '

Driving me and the household insane with me testing Smiley Happy

I have tried:

  • Deleting skill, doorbells and re-adding

  • Change email address for Ring to same as Amazon as I read someone did that - although that makes no sense

  • Rebooting Echo Show

  • Only have one echo show in announcement list and removing all other devices of which there is a lot

Can Anyone help please?

 

TLDR: Press button Echo Show doesn't show live view automatically?

12 REPLIES 12
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Community Manager

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Hi @bounderboy. Does the Live View pull up on any other devices? If your Live View in general is having issues, it would cause your Echo Show to also have issues. Here is a Community article for troubleshooting Live View. If your Live View works on other devices, such as a phone or tablet, just not on your Echo Show, try going here for support on the Echo Show. 

 

If you need support with your Doorbell and it's Live View function, please read our response to COVID-19 here to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Did you rename your Echo Show at some point? Sounds like the same issue:

 

https://community.ring.com/t5/Ring-App/Bug-Report-Echo-Show-not-automatically-showing-proven/m-p/562...

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New Neighbor

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Ahh thank you good spot.  I added a new Echo Show (to make it 3 in my household) before I installed my Ring doorbells.  But didn't rename I don't think..

Also if I had renamed would that mean it wouldn't work on any of them. 

 

After a few days now - I get notifications of Movement on my Echo Show screens but nothing on screen when door bell is pushed on either device.  I get the sound alerts as expected.

 

I can view or talk to cameras from my echo shows no problem at all

 

It's very odd indeed

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New Neighbor

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

same issue here, my echo show will play the notification sound when the ring door bell is pressed, however no video is playing automatically, meanwhile all other devices such as iphone, ipad can receive the notifications as well.

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New Neighbor

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Same here, plus a friend of mine is having the same issue. Their status page says all operational but I think there's a wider issue going on.

 

I can ask Alexa to view but when the door rings it does not autoshow.

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New Neighbor

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Hi
I am having the same issue as described above, my friend is also having the same issue.
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New Neighbor

Live View not Showing last few days

Same for me and my friend. I can view if I ask via Alexa but it doesnt autoshow. Nothing has changed on my settings.

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New Neighbor

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Still having same problem - however it did work once that I noticed :-)  

Actually just tried now and one echo showed picture and other didn't - perhaps it can only send to one echo show at a time..  and I am looking at wrong one :-)


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New Neighbor

Re: Echo Show(s) not showing Live Video or notifications on screen when button pressed.

Issue still ongoing - was working again a few days ago, now not working again. What is going on RING?!?