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`Alexa, show the front door` not working on TV

SOLVED
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Community Moderator

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

Thank you for this feedback neighbors! Excellent work discussing as peers to try and find a solution. We will be sure to pass this feedback along to our teams here. Smiley Happy 



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New Neighbor

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

Hi is there any progress/update to this issue? It's both annoying and frustrating.

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New Neighbor

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

I would like to know this as well! It's extremely frustrating!

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New Neighbor II

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

Yup, me too...
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Community Moderator

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

Hi neighbors! Your feedback has been shared with the teams here, although this integration should be working as intended. I recommend checking out our help center article for information on how to ensure for an optimal experience with this integration. Although it sounds like everyone is using a compatible Alexa device, here is our Alexa and Ring device compatibility guide.

 

If you've checked the above, and the skill is not working on your tv, please check variables such as signal strength, not only for the Ring devices, but also for the Alexa and tv connection. Please also ensure the Ring app, and other related apps in use, are up to date. 



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New Neighbor

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

Marley, this isn't fixed at all. Ring has an opportunity to better the product with this thread. 

 

I can duplicate this exact problem 100%. I also know of an inconvenient workaround.

 

Rather than being bothered by the inconvenience I just don't use the feature anymore.

 

My Echo is configured with my Sony. I can ask Alexa to do most things TV-related (Alexa, what's on Netflix?, or Alexa, turn down the volume, etc). Everything works, always, I think.

 

Also, "Alexa, show the front door." works most every time - so long as I hold the TV's Fire Stick remote control in my hands and press a button on it to wake up the Fire Stick.

 

If the Fire Stick's remote control is not used for a period of time, something goes to sleep. Telling Alexa to "show the front door" results in the Ring app loading and briefly showing a "Waiting for Ring.com...." message on the TV. 

 

I will NEVER get any further than that, unless I walk across the room, find the Fire Stick remote control and press a button on it. Any button, I think.

 

At that point, "Alexa, show the front door" works.

 

IMO, this issue is not fixed - unless you can confirm that using Ring on a Fire Stick device via an Echo does not work after periods of inactivity of the Fire Stick remote control. Otherwise, there's a few dozen of us here that are trying to tell you something...

 

I started this thread after spending a fair amount of time with Ring support on the phone. We've taken settings to defaults and reconfigured everything involved - the end result of that support call was to say that your developers were aware of the issue.

 

Too much time for me to spend on the issue once I figured out a workaround. At that point it wasn't worth it to me and I don't use the feature. My cell phone is always by my side - I prefer to put the Fire Stick remote in a drawer out of site ... your integration, if truly "working as intended" isn't going to work for me. On my list of useful Ring features, "Alexa, show the front door" is not one of them.

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New Neighbor II

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

^Exactly this.

Marley, this has nothing to do with the doorbell WiFi connection or any other standard troubleshooting step, this is a bug on all Amazon Fire 4k sticks. Namely, Ring simply will not work with an echo device unless you wake up the remote first.

It's a bug identified by the community that needs fixing. But alas, I have also given up on this functionality as it hasn't been working for so long. 😕
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New Neighbor

Re: `Alexa, show the front door` not working on TV

Don't understand why the need to "connect" echo to fire. Once skill is activated, the rest of the related fires will be able to do the skill too. My ring works with my ring app. Everything is on the same wireless mesh. I can hear the audio from the front door, but Alexa tells me that the camera cannot connect.

 

just now, as I was getting the exact verbage, it worked as expected, after having tried on three different 4K fires and this one now 5 times. The ring shows in the timeline that viewing occurred. But, not till just now did it work.

 

"random successs"? We'll see.

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New Neighbor

Re: `Alexa, show the front door` not working on TV

Yep same problem with fire tv stick 4k and both of my ring cameras... Touch the remote and it works fine.... This is an issue with ring and ring cameras ... Because I can ask show me a wyze camera and works fine without touching to remote... So it's ring's integration
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New Neighbor

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

Just tried this and have to say a big thank you. It works perfectly. Been struggling with this for days!!!! No more. Wonderful