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`Alexa, show the front door` not working on TV

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New Neighbor

Re: `Alexa, show the front door` not working on TV

I have the same exact problem. Has this not been solved yet? I've tried literally everything and nothing helps, the only thing which "temporarily" helps once or twice a day is if I turn on and off the box with USB and ADB debugging but then after a few minutes it stops working again. I really hope they find a solution soon, I can see by the date of this post that it's a few months old now and nothing seems to have been done, why is that I wonder?!....

New Neighbor

Re: `Alexa, show the front door` not working on TV

It looks like this problem is caused by the Fire Stick timing out and going to sleep. Your echo doesn't seem to be able to wake up the Fire Stick.

 

To see if this is the cause of your problem, just press a button or two on your Fire Stick remote control. Then tell Alexa to show the front door.

 

 

View solution in original post

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New Neighbor

Re: `Alexa, show the front door` not working on TV

Is that solution the official solution? Cause it doesn’t work on mine unfortunately. I’ve really tried everything I think and from what I can read around the Internet, the Amazon forums etc, there’s still a lot of people having issues with this.
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New Neighbor

Re: `Alexa, show the front door` not working on TV

It's what 'officially' works for me.

 

You would have to make sure the Fire Stick on your TV is connected to the Echo device. I forgot what that's called.

 

Keep in mind, my Ring was working when I posted this question - I had set everything up and saw it all work. But after leaving things alone for some time it would no longer work when asked to "Show the front door".

 

If you've never gotten it to work in the first place you may be dealing with a configuration issue on your Echo device. Open the Alexa app and connect your Fire Stick to the Echo.

 

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Neighbor II

Re: `Alexa, show the front door` not working on TV

I'd have to try this through my Fire cube. I don't have it connected right now. But it seems like the app is being optimised and turning it off in the background. There may be a way to change this like an Android phone. Also, sometimes if you can lock an app open in the background like an Android phone. My echo shows all work quick and fine. They even come right on with a doorbell press too. But I haven't tried this with my Fire cube yet. If I get a chance I'll try and see if I can get it to work. Hope this helps.
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New Neighbor

Re: `Alexa, show the front door` not working on TV

I'm having this same problem for a while now. Even upgraded to the doorbell 2 because support told me it would fix the issue. I can be watching my fire stick 4K and it will not work until I press a button on my original remote, then it will work with my echo. It started doing this after all the ring stuff got hacked and hasn't worked since.
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New Neighbor II

Re: `Alexa, show the front door` not working on TV

Having to use the Fire remote before an echo shows the Ring feed is the problem being discussed here, it certainly isn't the 'solution' as it has been labelled in this thread!
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New Neighbor

Re: `Alexa, show the front door` not working on TV

It really is a puzzle. I never had the problem before, it used to show the live feed on my fire tv whenever I asked to show the front door and then suddenly it now refuses to do so. Maybe it's an update on the firestick which causes it... 

 

btw, my setup is this: Ring peephole doorview cam  (Think it's called) and Firestick tv 2. Gen. And also I use it with an echo Dot 2. I have several other echo shows but I connected the dot directly through Bluetooth, doesn't matter though cause it's the same no matter which echo I use it with, the ring Doorbell will show live feed on the echo shows but not on the fire tv stick.

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New Neighbor

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

Purchased a new ring doorbell 2nd generation set it all up with no issues everything worked perfect with Alexa except showing the live feed on fire stick 4K on my tv..

I had all the identical issues as everyone else posted here it would start with the little dots then just going back to fire tv home screen..I rebooted relinked re everything with no joy.

"FIX THAT WORKED FOR ME"

THEN using the original fire stick 4K remote control I pressed the microphone button and gave the show ring camera commands while on the fire stick home screen and by heck it worked and showed the doorbell live stream on my telly that I never managed to do any other way..

then I tried using Amazon echo devices in the normal way giving the Alexa show ring doorbell and that also worked!!! it switch source to fire stick and showed ring doorbell feed live and with sound etc..wow.

all working as it should now showing every time...

 

Let us know if it works for you..

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New Neighbor II

Re: `Alexa, show the front door` not working on TV..MY FIX!!!

^waking the remote is the issue here and only a temp solution at that, it will soon go back.

Ring/Amazon need to fix their integration so you don't have to use the remote first to get an echo device to show the Ring feed. This bug only impacts the 4k Fire Stick, not the non-4k variant. So it really shouldn't be that hard to identify but it has been like this for more at least 12 months now...