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`Alexa, show the front door` not working on TV

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New Neighbor

`Alexa, show the front door` not working on TV

I have a Ring Doorbell Pro and it seems to be working correctly everyplace but showing on my Sony XBR75. I can tell Alexa to show the front door on an Echo Show 5. Works as expected. Also have no problems with the Ring App on my iPhone.

 

When I tell my Echo Dot to show the front door, Alexa responds with "Ok" and I see my TV go to a page that says "Waiting for Ring.Com....". After a few seconds the screen disappears and my TV goes back to what it was showing before I issued the command.

 

The TV has is using an Amazon Fire Stick 4k. TV is connected via WiFi.

 

Does anyone hve any idea on what could cause this and/or how to troubleshoot it?

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New Neighbor

Re: `Alexa, show the front door` not working on TV

It looks like this problem is caused by the Fire Stick timing out and going to sleep. Your echo doesn't seem to be able to wake up the Fire Stick.

 

To see if this is the cause of your problem, just press a button or two on your Fire Stick remote control. Then tell Alexa to show the front door.

 

 

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57 REPLIES 57
New Neighbor

Re: `Alexa, show the front door` not working on TV

I have this same problem.  I started happening in the last couple months.  Prior to that it worked great for me every day.  I've tried disabling the skill and re-enabling it.  No luck.  I have 15 ring cameras and multiple echo/fire-tv combos.  I get the same result on all of my tv sets.

 

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New Neighbor

Re: `Alexa, show the front door` not working on TV

I discovered that another was interferring. I can't tell you why, just that when I have the HDHomeRun app installed I cannot get Alexa to show a Ring camera. When I uninstall the HDHomeRun app the Ring shows fine.

 

You may need to try uninstalling your apps one-by-one until you find the culprit.

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New Neighbor

Re: `Alexa, show the front door` not working on TV

Has anyone found a solution to this?
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New Neighbor

Re: `Alexa, show the front door` not working on TV

It seems odd to me that another app was the culprit for me. The HDHomeRun app doesn't even have to be running - just installed. I can duplicate the issue on my setup 100% so I'm confident there's a conflict between the Ring app and the HDHomeRun app.

 

For the time being I am installing and uninstalling the HDHomeRun app as-needed.

 

It's a pain to uninstall apps, but I suspect you'll find the culprit on your setup by uninstalling each app one-by-one. Try to show your Ring camera and if it doesn't work just reinstall the app and move on to the next one.

 

 

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New Neighbor

Re: `Alexa, show the front door` not working on TV

I found the same on all fire sticks in the household on initial setup (They showed waiting for ring.com and had a short burst of mic feed before hanging) but after unplugging each firestick for 30sec. They now work fine. (One of them took 2 attempts) I don’t know if simply restarting the firestick would have the same effect or if you need a complete power down of each. Hope this helps!
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New Neighbor

Re: `Alexa, show the front door` not working on TV

I managed to get this working as per suggestion below. Had to keep the firetv remote running and synced as I use harmony remote. But once I had the old fire remote working and tested with the mic everything works. Problems is if I remove the batteries and dnt use, then from door keeps saying waiting on ring. Com and quits..
https://www.reddit.com/r/Ring/comments/e6a805/ring_wont_connect_to_firetv/?utm_medium=android_app&ut...
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New Neighbor II

Re: `Alexa, show the front door` not working on TV

I have the exact same issue, ring app starts for a second then goes back to the home screen. I used the remote technique, it seemingly worked, but it always goes back to the problem in the end
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New Neighbor II

Re: `Alexa, show the front door` not working on TV

Same issue being discussed on the Amazon Forums here: https://www.amazonforum.com/s/feed/0D54P00007JLVjz
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New Neighbor

Re: `Alexa, show the front door` not working on TV

Hi, can I just say that unplugging my firestick from power supply (TV USB port for me) worked. I’ve had the same error for ages where when I asked Alexa to show front door, my TV gets stuck on loading Ring.com page.

Update: stuck again. It worked only once.

My setup: LGTV, ring pro, Amazon firestick, echo dot