solar not working?? cant contact support :/

i have the solar charger for my ring but i keep getting notifications that my doorbell is flat and needs to be charged - i have tried cleaning it and it just dosnt change anything - i cant even contact support, dont know what to do?!

Information on customer support below.

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

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