Hey neighbors! If you’re experiencing some connectivity concerns with your Chime, you may want to try resetting the Chime and taking it through a new setup in the Ring app. This will refresh its connection with the Ring app and with your home wifi network. To reset it, hold down the reset button on the side for at least 15 seconds. From there, you’ll want to follow the steps in the Ring app under Set Up a Device to get it back up and running. You can also try adjusting the placement to ensure there are no other devices or materials in the area that are causing any interference with the signal the Chime is receiving.
If this concern persists after trying those steps, please give our support team a call at one of the numbers available here. A member of our support team will be able to take a deeper look and offer more advanced troubleshooting support. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Feel free to report back on what solution works for you or what our support team recommends! 