Hey @Adurna. Is this your first Ring device you are setting up, or do you have other devices already set up in the app? If this is the first device, please ensure your network settings are adjusted to have all ports and protocols opened to allow the device to connect. If this is not the first device, please reset the chime by pressing and holding the setup button for 30 seconds, and then trying to set it up again. Let me know how this goes!