I placed an order on Saturday night, immediately after placing an order I found that I placed a wrong order and I tried to cancel. I tried locating the cancel button, it was nowhere then I tried clicking on the chat window on the right-hand side bottom, it had only 1 option to "Get help from the community", somehow I managed to find the email of support firstname.lastname@example.org.
I have written the mail to them withing 10 min of placing the order, got an automated response immediately. I tried calling them and selected option 4 for Order Status, the call got disconnected I tried multiple times. I waited till Monday, still no response to my mail, then I sent another mail on Tuesday still no response. And Now my order is delivered.
They have an option to return but that would cost me $5 which I have to pay from my pocket without any of my mistakes.
This is so frustrating. I will never buy anything online from Ring.com again. This also raises a question on the support which ring is providing for my alarm system.
I understand that their systems are overwhelmed by the pandemic this is not the excuse to mishandle the orders, if ring.com just provides a small button somewhere in the page to cancel the order, this will save so much time, frustration for us and for the ring. This is so bad.
Sorry to hear about this experience @bmdayal. Thank you for sharing this feedback, as we will certainly pass this on to the necessary teams. If you are unable to cancel the order, the best step would be to reach out to our support by phone. As it sounds like you've received the order by now, feel free to inquire with the support team for further options in handling.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.