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Hi @Philipv510. If you do not have the proper solar charger for the Ring Video Doorbell 2, you will need to make sure you reach out to our support team to have them swap it out for the correct one. Additionally, they can take a look into your account if you do have the proper one, and help verify if it's charging it for you. Once the solar charger is installed and it's the correct one, you will need to make sure that the charger is getting at least 4 hours of direct sunlight to ensure that the device is getting the trickle charge it should have. Please reach out to our support team here for an expedited resolution, and let us know how it goes!