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Solar ring stick up cam

SOLVED
New Neighbor

Solar ring stick up cam

I bought this solar stick up cam for ring doorbell2 two months ago.. how can i make this work?.. looks like it doesnt charge my battery...
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Community Manager

Re: Solar ring stick up cam

Hi @Philipv510. If you do not have the proper solar charger for the Ring Video Doorbell 2, you will need to make sure you reach out to our support team to have them swap it out for the correct one. Additionally, they can take a look into your account if you do have the proper one, and help verify if it's charging it for you. Once the solar charger is installed and it's the correct one, you will need to make sure that the charger is getting at least 4 hours of direct sunlight to ensure that the device is getting the trickle charge it should have. Please reach out to our support team here for an expedited resolution, and let us know how it goes! 



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Highlighted
Community Manager

Re: Solar ring stick up cam

Hi @Philipv510. If you do not have the proper solar charger for the Ring Video Doorbell 2, you will need to make sure you reach out to our support team to have them swap it out for the correct one. Additionally, they can take a look into your account if you do have the proper one, and help verify if it's charging it for you. Once the solar charger is installed and it's the correct one, you will need to make sure that the charger is getting at least 4 hours of direct sunlight to ensure that the device is getting the trickle charge it should have. Please reach out to our support team here for an expedited resolution, and let us know how it goes! 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

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New Neighbor

Re: Solar ring stick up cam

Hi chelsea,
Thanks for the info.. but as far as i can remember,, the solar stick up cam that i bought was for the ring doorbell2.. ill try to check it today.. and see if it was the wrong one.. then ill reach out to ring support..