Hey @SheDouglas. When you look in Device Health, are you finding that it does not show the solar panel is connected? If this is the case, please try resetting your Doorbell by pressing and holding the setup button for 20 seconds, and then going into Device Health and tapping on Reconnect/Change Wifi Network. It will walk you through another set up of your device, and then after this setup, see if the solar panel is showing as connected. In the event it may still now, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.