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Solar charger status

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New Neighbor

Re: Solar charger status

Nope the solar charger still not charging the Ring 1. Im so annoyed with the whole thing.

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Community Manager

Re: Solar charger status

Hey neighbors! Thank you for working with each other in this thread to resolve your concern with your device not registering the solar panel as connected in the app. We did have this bug in the app before where it would ask you to add a solar panel to extend your battery life, which has seen been resolved. At this time, if your app is not showing the solar panel as connected under your device's Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Ring device and then attaching it back, while also ensuring that there is no dust and debris on the solar panel and at the connection. 

 

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring camera by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected.

 

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Solar charger status


@Chelsea_Ring wrote:

Hey neighbors! Thank you for working with each other in this thread to resolve your concern with your device not registering the solar panel as connected in the app. We did have this bug in the app before where it would ask you to add a solar panel to extend your battery life, which has seen been resolved. At this time, if your app is not showing the solar panel as connected under your device's Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Ring device and then attaching it back, while also ensuring that there is no dust and debris on the solar panel and at the connection. 

 

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring camera by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected.

 

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.


Yup, been through this 3 times, same thing

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New Neighbor

Re: Solar charger status

Any update to share with the community on solar charger status and malfunction?

Many thanks in advance

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New Neighbor

Re: Solar charger status

I just bought a ring 3 doorbell and the solar charger for it and it is not charging my doorbell like many other people I have uninstalled and reinstalled and still no luck on getting it to work and in the app it says add a solar charger to keep the battery charged please help in fixing this as it seems that no one else's got fixed either
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New Neighbor

Re: Solar charger status

I've been following this Solar Charger thread, too and wish I would have discovered it before buying 2 of the solar chargers, as I don't believe either of mine are working either. Both are positioned receive at least 5 hours of direct sunlight daily, but hasn't yet seemed to make an impact on battery life.  I've tried all of the reset/reconnection steps mentioned above as well. 

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New Neighbor

Re: Solar charger status

I totally agree. This charger is not working like the way I understood. The solar charge is not able to catch up the rate of power drain and I was told by the Ring technician when I had called in for clarification. I usually end up charging my unit every month on regular house outlet.

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New Neighbor

Re: Solar charger status

Does the panel disconnect at night? My app isn't showing it is connected to my Spotlight cam, it's less than a week old for the solar panel and spotlight cam.