Sorry to hear about this experience, @Littlest.This message is intended for those who wish to explore the option of a solar panel. Your solar charger should be working as normal regardless of this message.
I appreciate your feedback on the solar status of your Ring device in the app; rest assured that our team is investigating and working to resolve this concern. We will certainly update you with more information as it is received.
I just received a third solar charger from you since previous two has had same issues of not being charged properly and eventually the Doorbell running out of power after 2-3 months of installation.
I installed the third one that you sent as a replacement after charging the Doorbell fully with USB cable first yesterday. Today the charge level indicates 84% not any level close to 95% or higher. Looks like the unit is not being charged properly like previous two since we have had good sunny weather here in L.A. county in CA last two days.