Hey neighbors! Thank you for working with each other in this thread to resolve your concern with your device not registering the solar panel as connected in the app. We did have this bug in the app before where it would ask you to add a solar panel to extend your battery life, which has seen been resolved. At this time, if your app is not showing the solar panel as connected under your device’s Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Ring device and then attaching it back, while also ensuring that there is no dust and debris on the solar panel and at the connection.
After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring camera by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected.
In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.