I went through a 45 minute call with support with my screwdriver set dismantling the device. At the end support concluded it was a dud and would send a replacement, but I need to dismantle it again to get a serial number. I refused to do the work again, and now i cannot have a replacement. I said it was unneccessary as they do not dispute i own it and bought their product. Nevethteless they insist i spend more time dismantling and reconfiguring the product to get their serial number before issuing a replacement.
They place their process above the customer’s time. Zero cares given.