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Solar charger status

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New Neighbor

Solar charger status

I have a ring 2 doorbell with solar charger. In the app the “solar charger status” is “add a ring solar device”. Clearly something is wrong here, the doorbell doesn’t even know it is connected to a solar charger.
What is the most likely issue or should I just return it? South facing etc is irrelevant here and the connection is very simple, surely not a physical issue?
Advice welcome, looks like a dud.
17 REPLIES 17
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Community Moderator

Re: Solar charger status

Sorry to hear about this experience, @Littlest.This message is intended for those who wish to explore the option of a solar panel. Your solar charger should be working as normal regardless of this message.

 

I appreciate your feedback on the solar status of your Ring device in the app; rest assured that our team is investigating and working to resolve this concern. We will certainly update you with more information as it is received.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Solar charger status

Thank you for the reply. Would access to my system remotely help? A photo? Contact me direct if so, can you see my email?
Many thanks. Stephen
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New Neighbor

Re: Solar charger status

I just received a third solar charger from you since previous two has had same issues of not being charged  properly and eventually the Doorbell running out of power after 2-3 months of installation.

I installed the third one that you sent as a replacement after charging the Doorbell fully with USB cable first yesterday. Today the charge level indicates 84% not any level close to 95% or higher. Looks like the unit is not being charged properly like previous two since we have had good sunny weather here in L.A. county in CA last two days. 

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New Neighbor

Re: Solar charger status

Hello Ring Manager - I also seem to have an issue with the Solar Panel and my Security Camera's.  My Panel does get direct and indirect sunlight for 6 hours a day.  I'm in California so the sun is quite direct.  My Device Health does not change the Status message nor has my battery ever moved positive.  There must be a a way to test A) Is the Solar Panel bad or B) is the charging system in the camera bad via the Status messaging.    What are the options and is there an update to the camera hardware that would fix this?

New Neighbor

Re: Solar charger status

I recently purchased the solar charger for my doorbell. I charged the ring to 100% then attached to solar charger about 2 weeks ago. The battery level hasn't stayed at 100% and now its at 66%. I went over the install twice and made sure the usb connection was secure, not sure what else to try or maybe its defective. Should return this device for a new one or am I missing something? 

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New Neighbor

Re: Solar charger status

My solar charger is worse. I end up having to chrage the unit from the outlet in about 3 weeks  before it runs out of battery. I would not have bought the solar charger had I been advised of the situation you and I are having now.

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New Neighbor

Re: Solar charger status

I went through a 45 minute call with support with my screwdriver set dismantling the device. At the end support concluded it was a dud and would send a replacement, but I need to dismantle it again to get a serial number. I refused to do the work again, and now i cannot have a replacement. I said it was unneccessary as they do not dispute i own it and bought their product. Nevethteless they insist i spend more time dismantling and reconfiguring the product to get their serial number before issuing a replacement. 

They place their process above the customer's time. Zero cares given.

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New Neighbor

Re: Solar charger status

I too have the same exact problem.  I have two cameras connected to two different solar panels yet the app doesnt recognize the solar panel being there nor does it seem if the panels actually charge the batteries but i really cant tell.  Yes they are at mostly 100% because I charged them the day before.

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New Neighbor

Re: Solar charger status

Was this ever corrected? I just installed a solar charger and it doesn’t pick it up.

Please assist!

Thanks