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Solar charger status

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New Neighbor

Solar charger status

I have a ring 2 doorbell with solar charger. In the app the “solar charger status” is “add a ring solar device”. Clearly something is wrong here, the doorbell doesn’t even know it is connected to a solar charger.
What is the most likely issue or should I just return it? South facing etc is irrelevant here and the connection is very simple, surely not a physical issue?
Advice welcome, looks like a dud.
4 REPLIES 4
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Community Manager

Re: Solar charger status

Sorry to hear about this experience, @Littlest.This message is intended for those who wish to explore the option of a solar panel. Your solar charger should be working as normal regardless of this message.

 

I appreciate your feedback on the solar status of your Ring device in the app; rest assured that our team is investigating and working to resolve this concern. We will certainly update you with more information as it is received.



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New Neighbor

Re: Solar charger status

Thank you for the reply. Would access to my system remotely help? A photo? Contact me direct if so, can you see my email?
Many thanks. Stephen
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New Neighbor

Re: Solar charger status

I just received a third solar charger from you since previous two has had same issues of not being charged  properly and eventually the Doorbell running out of power after 2-3 months of installation.

I installed the third one that you sent as a replacement after charging the Doorbell fully with USB cable first yesterday. Today the charge level indicates 84% not any level close to 95% or higher. Looks like the unit is not being charged properly like previous two since we have had good sunny weather here in L.A. county in CA last two days. 

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New Neighbor

Re: Solar charger status

Hello Ring Manager - I also seem to have an issue with the Solar Panel and my Security Camera's.  My Panel does get direct and indirect sunlight for 6 hours a day.  I'm in California so the sun is quite direct.  My Device Health does not change the Status message nor has my battery ever moved positive.  There must be a a way to test A) Is the Solar Panel bad or B) is the charging system in the camera bad via the Status messaging.    What are the options and is there an update to the camera hardware that would fix this?

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