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Solar charger for Ring Doorbell 2 not showing up

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New Neighbor

Solar charger for Ring Doorbell 2 not showing up

I installed a solar charger for my Ring Doorbell 2 a few days ago and my app is still isn't showing that I have a solar charger installed. I'm going down 1-2% every day. Is there to tell that my device is being charged by the solar chargers besides looking at the daily battery degredation and guessing that it is or isn't working?

11 REPLIES 11
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Community Manager

Re: Solar charger for Ring Doorbell 2 not showing up

Hi @pw83. Since your app is not showing the solar panel as connected under your Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your device and then attaching it back, while also ensuring that there is no dust and debris on the solar panels and at the connection. 

 

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring device (not the solar panel) by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the Ring device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day to allow a trickle charge to your device. You will also want to ensure that your device is not discharging more than it is charging, as you may have an excess amount of events that could be draining the battery on your device. 

 

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Solar charger for Ring Doorbell 2 not showing up

Thanks, but unfortunately resetting then reconnecting to WiFi didn't do the trick. I'll reach out to support, but based on feedback from the forums, I won't be holding my breath.

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Community Manager

Re: Solar charger for Ring Doorbell 2 not showing up

@pw83 Thank you for letting me know that, but please let me know how this call with support goes and what they are able to find once looking more into your account. I would love to hear the feedback you have on that and what information/steps they provide you with. 



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New Neighbor

Re: Solar charger for Ring Doorbell 2 not showing up

Ring doorbell 3 plus installed with properly associated solar charger. Are you sure the solar charger should show in health? The only health info I get is battery level.

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New Neighbor

Re: Solar charger for Ring Doorbell 2 not showing up

Hey there. Did u have any luck with this problem? I’m having the exact same issue and customer service is not available. Would love to know if you managed to resolve it.
Thank you.
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New Neighbor

Re: Solar charger for Ring Doorbell 2 not showing up

Customer service is not available and I have the same issue.
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New Neighbor

Re: Solar charger for Ring Doorbell 2 not showing up

The solar chargers are complete garbage. They work well, but only in extremely rare instances where your doorbells face south and receive hours of direct sunlight every day. If you have any shade, your doorbells do not sit in direct sunlight, etc., then at best all the solar charger will do is reduce the rate at which your doorbell discharges, and you'll still have to take it off periodically and recharge it.

I tried two for my doorbells for several months, gave them the benefit of the doubt because when I first installed them it seemed to rain every day for 7 weeks straight, so sunlight was at a minimum. By May though it became apparent they simply weren't up to the task.

I ended up selling mine of eBay (my return period off Amazon expired) and buying a couple of 24VAC transformers instead. Now I have my video doorbells direct wired and never have to worry about charging them. Best thing I ever did, and (had I been paying attention to the reviews from the start) I could have saved myself a lot of money as the transformers are only $15 ea compared to the cost of the solar chargers.

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New Neighbor

Re: Solar charger for Ring Doorbell 2 not showing up


@Slate wrote:

[...] at best all the solar charger will do is reduce the rate at which your doorbell discharges, and you'll still have to take it off periodically and recharge it.


My doorbell faces west and only gets about 2 hours or less of sunlight every day, except for summer.  I don't get that much traffic or recorded events, so a battery charge typically lasts me a few weeks.  I was just hoping that the solar charger might extend that a bit.

 

As for the OP, it doesn't even show that a solar panel is attached to the doorbell, in the app.  I would expect it to show regardless of charge success or length unless the device is ultimately faulty.

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New Neighbor

Re: Solar charger for Ring Doorbell 2 not showing up

Had problem of solar charger not showing connected. Tried everything recommended, still not fixed. Finally went and clicked on live feed and when I checked back at status showed it was connected. Don't understand why but it worked.