cancel
Showing results for 
Search instead for 
Did you mean: 

Solar Panel Retainer Ring

SOLVED
Highlighted
New Neighbor

Solar Panel Retainer Ring

I recently purchased a solar panel for my Spotlight Cam Battery and it did not come with the retainer ring that screws into the back of the camera. I took it back to Best Buy and replaced with another new one and it didn't have the retainer either.

 

Am I missing something here? Did the retainer come with the camera and I misplaced both of them? Or should they have been included with the solar panel?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
New Neighbor

Re: Solar Panel Retainer Ring

7 REPLIES 7
Highlighted
Community Manager

Re: Solar Panel Retainer Ring

Hi @ethancaine, if you're missing a specific part, you can go to ring.com/spareparts to order some more. You can always always reach out to our support team here for them to help you with any spare parts you may need! 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Solar Panel Retainer Ring

"Missing" is a loaded term. It didn't come with the solar panel.

 

Also, your "spareparts" link doesn't work.

Highlighted
Community Manager

Re: Solar Panel Retainer Ring

@ethancaine Thanks for letting me know! I've gone ahead and fixed that link for you. Also, you can always reach out to our support team here in order to get any parts you do not have or need. 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Solar Panel Retainer Ring

Highlighted
New Neighbor

Re: Solar Panel Retainer Ring

Is there a way to get that clip? I just received mine and it doesn't have it.
Highlighted
New Neighbor

Re: Solar Panel Retainer Ring

I also was not provided with the power connector retaining clip. I am having trouble with my panels losing connection. Your response did not address this item. Moreover it’s not listed under spare parts.
Highlighted
Community Manager

Re: Solar Panel Retainer Ring

Hey neighbors! If you are missing a part that you need and do not find it available or listed under the Accessories page on Ring.com, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can address what you will need and ensure it gets shipped to you as soon as possible. Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.