I agree This is just a huge waste of money. I have had mine installed since Mid-Sept and it still doesn’t work.
Calling support is like fingers nails on chalk board. They skip the basic steps, have a lack of the English lanugage etc.
Having to constantaly reset, disconnect to WiFi, re-install etc. is the sign of a product failure.
Now when I try to return the device, I get no support at all.
Ring this solar unit is s sham.