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Ring chime won't connect to the internet

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Community Moderator

Re: Ring chime won't connect to the internet

Hey neighbors! I see you've covered most of the bases to get your chimes connected. I recommend checking for special characters in network information as well as trying on a guest network. Check out our help center article for more information on wifi passwords.

 

If you are still experiencing this concern, our support team will be happy to troubleshoot more in-depth with you.



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New Neighbor

Re: Ring chime won't connect to the internet

Well of this was a known issue, why was this product released without proper testing & research? If we hadn’t had all had the same problems, we wouldn’t be here. It’s because there’s no solution as of yet to how to get this $30 piece of technology to function as well as it’s worth, or even at all. There is no easy fix, we are all stumbling through trouble shooting steps; over and over, until we end up here. Dear powers that be.. all we want is a straight forward response! Foremost, how do you intend to remedy this problem? Second, when should we hope for the functionality & ease of use we thought to expect when we purchased your products in the 1st place!
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New Neighbor

Re: Ring chime won't connect to the internet

My Chime had been working fine then all of the sudden it disconnected. I've tried several times going through the steps to reconnect. I even moved it closer to my router and nothing. Very frustrating since we can't return it anymore.
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New Neighbor

Re: Ring chime won't connect to the internet

Had the same issues. Tried unplugging and plugging back in my modem and router a few times. It didn’t work. So I logged into my router online and did a reset. That fixed it
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New Neighbor

Re: Ring chime won't connect to the internet

Spent a fortune on this door bell & the chime doesnt work. Absolute pile of poo. Loads of people having the same problem too. Totally unacceptable. Also Fitbit watch will no longer connect via bluetooth. Over to you !!!!!!!!!!

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Community Manager

Re: Ring chime won't connect to the internet

Hey neighbors! As previously mentioned, if you are unable to find a solution to your Ring Chime not connecting within this thread, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Ring chime won't connect to the internet

I had the same issue over and over again when connecting my Chime.  Problem for me was solved after using a different smartphone with data switched off and gps on.

Hope this helps.