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Ring chime won't connect to the internet

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New Neighbor

Ring chime won't connect to the internet

I give up.  I got the Ring doorbell to go perfectly.  Went out and bought the Ring chime.  It still is not connecting to our wifi.  I have troubleshooted with our internet provider, reset the router 3 times, moved the chime by the router, moved the chime by the doorbell, and chatted with Ring online.  Unless someone comes up with another solution, I am done.  There are no special characters in our internet name or anything.  Everything is going fine on my phone for the Ring doorbell 2.  Any ideas?

16 REPLIES 16
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New Neighbor

Re: Ring chime won't connect to the internet

Same thing for me. Sorry to jump in on this. Got a feeling we have the same issue! 

 

I've even tried what was suggested about putting the Chime on an extension lead and then trying it again - still nothing.

 

1) Plug it in

2) Open the app,  and it asks me if its pulsing slow - which it is - so I press "Yes"

3) It then asks me to open up Wifi and connect to the Chime-xxx wifi network - which I do (and it says its connected, but with no internet)

4) I click back, and it goes back to step 1!

 

I've tried so many times I've got bored. For the moment I'll have to rely on the phone alerting me to the connection - but I need to get the Chime going, as thats why I purhased it :/

 

(I can't upload all the screenshots, as for some reason its limited to only 2??)

 

Thanks

 

Andy

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New Neighbor

Re: Ring chime won't connect to the internet

Ah ha - I think I worked out my problem. Hopefully helps with yours! Someone on Amazon reviews put:

 

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After 3 days of trying going into wifi settings. Going into router settings etc just turning on the GPS on android phone was all it needed to connect immediately. After scouring all forums no where did it say turn on GPS

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...and sure enough, it worked first time! Hopefully that helps you with your problem Smiley Happy

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New Neighbor

Re: Ring chime won't connect to the internet

I am facing exactly the same issue as the others. It is so frustrating. I also have my GPS turned on on my Iphone, so this is not the issue. The Ring doorbell went perfectly. However, my Ring Chime still is not connecting to our wifi.  I have troubleshooted with our internet provider, reset the router 3 times, moved the chime by the router, moved the chime by the doorbell, and chatted with Ring online.  Unless someone comes up with another solution, I am done and I will never recommend to anyone.  There are no special characters in our internet name or anything.  Everything is going fine on my phone for the Ring doorbell 2.  

 

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New Neighbor

Re: Ring chime won't connect to the internet

I face the same issue. In 21st Century, I don't want the product if you spend nearly 4 hours unsuccessfully to connect the Chime. Bought it from Costco, so returning them back.

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New Neighbor

Re: Ring chime won't connect to the internet

had the same issue..went through tech support and figured out that your Location needs to be on and bluetooth..I have a habit of turning my location off and the chime pro goes on the fritz..
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New Neighbor

Re: Ring chime won't connect to the internet

Unfortunately, I also tried that and still is not connecting to the wifi. It is really frustrating and exhaustive. It was so easy with the Video Doorbell!!!

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Community Moderator

Re: Ring chime won't connect to the internet

Thank you @youradds for keeping us updated on your results and steps taken. 

 

Neighbors, if you are still experiencing this concern please remove and reinstall the Ring app on your mobile device, as well as check on your location/ GPS settings. Sometimes trying another mobile device entirely can help if the normal steps do not.

 

Of course, placement of the Chime is also important as you will want it within range of your router and to ensure the wifi signal is not blocked by any major appliances. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Ring chime won't connect to the internet

Same here problems. We have 3 chimes and only installed successfully 1 times. 

This is the list I did try but dont work

- Use USA address  for home

- Use 2.4Ghz wifi by mobile phone hotspot 

- Use Android and iOS

- Place chimes next to Internet Router

I'm desperate with "Sometimes, devices just don't want to connect to the Internet"

P/S: When using mobile hotspot, I can check that chime already connect to my wifi (check by MAC Address). But the app still setup fail

Anything to try?

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New Neighbor

Re: Ring chime won't connect to the internet

I am in the same boat. I have been trying for hours and I get "setup didn't complete".

 

I have tried several routers, different wifi channels, different ring doorbells, hotspot and even tried an open network. I am at wits end. Unfortunately I only have one device to setup the chime. 

 

Any help would be appreciated. I am about to chuck this entire thing out.