Same here problems. We have 3 chimes and only installed successfully 1 times.
This is the list I did try but dont work
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Use USA address for home
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Use 2.4Ghz wifi by mobile phone hotspot
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Use Android and iOS
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Place chimes next to Internet Router
I’m desperate with “Sometimes, devices just don’t want to connect to the Internet”
P/S: When using mobile hotspot, I can check that chime already connect to my wifi (check by MAC Address). But the app still setup fail
Anything to try?