Ring chime won't connect to the internet

Same here problems. We have 3 chimes and only installed successfully 1 times.

This is the list I did try but dont work

  • Use USA address for home

  • Use 2.4Ghz wifi by mobile phone hotspot

  • Use Android and iOS

  • Place chimes next to Internet Router

I’m desperate with “Sometimes, devices just don’t want to connect to the Internet”

P/S: When using mobile hotspot, I can check that chime already connect to my wifi (check by MAC Address). But the app still setup fail

Anything to try?