Thank you @youradds for keeping us updated on your results and steps taken.
Neighbors, if you are still experiencing this concern please remove and reinstall the Ring app on your mobile device, as well as check on your location/ GPS settings. Sometimes trying another mobile device entirely can help if the normal steps do not.
Of course, placement of the Chime is also important as you will want it within range of your router and to ensure the wifi signal is not blocked by any major appliances. I hope this helps! 