Hey neighbors! Please try resetting your Chime by holding down the reset button on the side for at least 15 seconds. After that, try setting it back up in the Ring App by following the steps under Set Up a Device. If you're still experiencing the same concern after that, please give our support team a call at one of the numbers available here. They'll be able to take a deeper look at your device and account in order to find a solution. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.